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Legendary Customer Service!

2013 June 18
by Kitty Hawk Kites Supporter

There’s a great story behind every day of kitesurfing. That’s especially true when you have the right gear and can concentrate solely on the water, wind, and waves.

Recently, I bought a wetsuit, via the internet, from Chris at Kitty Hawk Kites. As fate would have it, I made the wrong decision and the suit was not going to be warm enough for the waters in Northern California. Fearing that I’d have to either freeze this winter or pony-up for another wetsuit, I called Chris for advice.

While a lot of retailers could have simply said, “Sorry…you bought it, you own it”, Chris chose to ensure that I received exactly what I needed. He suggested a different suit and allowed me to return the one that wasn’t going to work. His concern for my experience with Kitty Hawk Kites and for my enjoyment in the water was his primary goal.

I have to say that the customer service I received was truly amazing and rare among retailers. Now I can concentrate on the wave I’m riding rather that cursing the cold.

So thanks Chris. You’ve won my trust and I’d feel comfortable recommending Kitty Hawk Kites to anyone!

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